“ The outlook is quite positive […] since the deconfinement, applications are pouring in from all over!”
Olivier Mouilleseaux, co-founder of Digimium
What services does Digimium offer?
Digimium is a tech startup that was born in 2016.
Our business is enterprise telephony in the cloud. The name Digimium is a contraction of “digital” and “premium”. Indeed, we bring the digital transformation of telephony and videoconferencing to companies, with a real premium service, that is to say a real accompaniment for a good handling. Today, we have 450 client companies (VSEs, SMEs, ETIs) and just over 4,000 users of our solution.
Digimium’s added value?
The added value is topical.
We offer and install business telephony at our customers’ premises, we distinguish ourselves from our competitors who sell fixed telephony hooked to a cable and dedicated to an office. Today, it is neither adapted to the world of mobility, nor adapted in case of a health crisis, as we have seen in the last three months. Companies want to have telephony accessible from anywhere: at work, on the road, or directly from the workstation. Also, our solution is available on PC, smartphone or from telephone stations available in the offices for companies that still wish to operate in this way. Also, we are able to accompany companies in the installation of our solution since moving from a wired phone to a phone on a Mac, PC, or smartphone, is a real change.
This is where we have a real added value, differentiation, in addition to technology: support, availability and personalization of service.
What impact has the COVID crisis had on your business? What solution have you put in place for customer support?
For Digimium it was relatively simple.
First, because we sell telecommuting tools, all Digimium employees were able to work and maintain their activities during the lockdown. Also, there were three stages during this health crisis.
The first step, at the time of March 15, our customers contacted us to allow their employees to install our tool and thus facilitate telecommuting. We got about 350 calls in two days, a number usually counted in a month. All of our clients have naturally turned to us for help.
The second step was to increase the number of new customers, who were struggling to telework with their current system. To give an example, a town hall in the 78 region (Yvelines) with a population of about 70,000 could no longer access calls from its citizens. Vital statistics and school information could no longer be obtained by telephone. It took us 2 days to install our system in this town hall and train the users to be able to retrieve all the calls while teleworking.
Today we are living the third stage of this crisis. There is an explosion of new clients organizing for their future. Working in the new world, making and receiving calls with your business number everywhere, even when working from home, that’s the big boom of the moment.
How did your new customers identify you?
We are mostly identified via the web. We have a reputation in this area because we were among the first in this market.
In 2016 when we entered the market, cloud telephony represented only 3% of the market. At the time, we still heard people say that the cloud was well adapted for storage and CRM but that it would never be adapted for telephony. We worked closely with Cisco to find a stable solution and today we have very high customer satisfaction ratings for our tools. The proof that technically our product works! Now the term “cloud telephony” is used and understood unlike 4 years ago. A real change in market posture has taken place!
What are your prospects for development?
The outlook is quite positive. We can see that it is increasing a lot since the deconfinement. Requests are pouring in from all over!
Today we have branches in different places, we are installed in Aquitaine, in Ile de France, in Metz, and also in the Nantes area. During this period, the importance of proximity in terms of integration and support was understood. We wish to extend our activity to Lille, Lyon, and the Marseille PACA region. The idea is to network France so that we have the capacity to respond to growing demands.
In addition to that, within our offer, we propose a collaborative work brick that allows for videoconferencing, screen sharing and audio conferencing and this brick is much more subscribed than it was before by our customers.
For more information : click here
Olivier Mouillesseaux, Co-founder of Digimium
